Return Policy

Perishable Items

Due to the perishable nature of our items we do not take returns on any of our perishable products (beef, etc).

Quality Concerns 

If you have any questions or concerns on the quality of your product upon arrival please email us as soon as possible. Please include pictures of the box as it arrived, what the product looked like upon opening and the condition of the actual individual packages of product. The meat must arrive cool to the touch. Even if it’s not frozen solid, it is safe to eat if arrives with a cool temperature. However if the meat arrives at room temperature, please contact us immediately and avoid consuming product. We will do our best to respond to any concerns in a timely manner.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received an expected refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If the issue persists please contact us.